Reception - Opening hours for reception are between 08:00 and 20:00. Please note, outside of normal hours the reception desk will be closed and customer service will be limited to emergency related matters only. For late arrivals please refer to "Check-In Time".
Check-In Time - Check-in is between 14:00 and 20:00. Please note, a self check-in routine will be given to any guests arriving at the property after 20:00. Details concerning self check-in will be sent at approximately 20:00 on the day of arrival if a guest is still due to check-in.
Check-Out Time - Check-out is before 11:00.
Check-In Procedure - To check in guests are required to provide a valid ID document (Passport, Drivers License, or ID Card). Guests are also required to present a valid Credit or Debit Card (Visa, Mastercard or American Express). The hotel reserves the right to refuse accommodation if identification or a payment method cannot be presented.
Breakfast - A cooked to order menu with a wide range of continental options is served daily between 8:00 and 10:00 am. Please check your Reservation Rate Plan to determine if your booking is either 'Room Only' or 'Including Breakfast'.
Non-Refundable Price Plans - Bookings made under a Non-Refundable price plan are offered at a discount to Flexible Rates. Please be aware that Non-Refundable bookings cannot be refunded under any circumstances. Non-Refundable bookings will be fully charged to the registered payment card at the time of booking or within 28 days of the time of booking.
Payment - We accept the following types of payment: Cash, Credit & Debit Cards (Visa, MasterCard and American Express).
Cancellations - Your Reservation Confirmation will contain the cancellation policy that applies to your reservation.
Smoking - The hotel is strictly Non-Smoking throughout. Should you smoke in your room our fire system will be activated. A fee of £250.00 will be charged to your registered payment card for undertaking a deep clean of your room due to smoking.
Housekeeping - Daily housekeeping is available to all guests. Please ensure that the 'Please Clean The Room' door sign is presented on the outside of the door before 12:00 midday. If the housekeeping door sign is not hung on the outside of the door then your room will not be serviced.
Visitors - Outside visitors are permitted to visit the property between the hours of 08:00 & 21:00. Outside visitors are limited to 4 persons per room.
Pets - Unfortunately the hotel does not allow pets to stay overnight at this time.
Damages - Guests may be liable for any damage they cause to hotel property.
Terms & Conditions - Full terms & conditions of your stay and booking can be found here; Terms & Conditions.